Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the GOTMD247 website, mobile application, and telehealth services (collectively, the "Services"), operated by [PLACEHOLDER — TO BE REVIEWED AND APPROVED BY GOTMD247 LEGAL COUNSEL: insert full legal business entity name] ("GOTMD247," "we," "us," or "our").

By creating an account, accessing the Services, or clicking "I Agree" (or similar), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

2. Eligibility

To use the Services, you must:

• Be at least [PLACEHOLDER — TO BE REVIEWED AND APPROVED BY GOTMD247 LEGAL COUNSEL: confirm minimum age] years old, or the age of majority in your state of residence
• Reside in a state where GOTMD247 is authorized to provide services
• Provide accurate, current, and complete information during registration
• Have the legal capacity to enter into a binding agreement

[PLACEHOLDER — TO BE REVIEWED AND APPROVED BY GOTMD247 LEGAL COUNSEL: insert confirmed list of states where GOTMD247 is authorized to operate, and any pediatric-account or guardian-consent provisions if minors are permitted to use the Services under parental supervision.]

3. Telehealth Services

GOTMD247 provides access to licensed healthcare providers through live video, phone, and secure messaging technology. Services may include, but are not limited to, urgent care consultations, primary care and chronic condition management, behavioral health services, dermatology consultations, and related care coordination.

All clinical decisions — including diagnosis, treatment recommendations, and prescribing — are made solely at the discretion of the treating provider based on their independent clinical judgment. Use of the Services does not guarantee a specific diagnosis, treatment, prescription, or outcome.

Telehealth has inherent limitations compared to in-person care. Certain conditions may require in-person examination, diagnostic testing, or emergency care that cannot be provided through the Services. Your provider will inform you if your situation requires care beyond what telehealth can appropriately offer.

4. No Emergency Services

The Services are not intended for medical emergencies. GOTMD247 does not provide emergency medical services, and providers on the platform may not be available to respond in real time to emergency situations.

If you are experiencing a medical emergency — including but not limited to chest pain, difficulty breathing, signs of stroke, severe bleeding, loss of consciousness, a severe allergic reaction, or thoughts of self-harm — call 911 or go to your nearest emergency room immediately. Do not rely on the Services for emergency care.

If you are in crisis or experiencing thoughts of self-harm, you may also contact the 988 Suicide & Crisis Lifeline by calling or texting 988, available 24/7.

5. User Responsibilities

When using the Services, you agree to:

• Provide accurate and complete information about your identity, health history, and symptoms
• Use the Services only for your own healthcare needs, or on behalf of a dependent as legally permitted
• Follow the treatment plans and instructions provided by your care team
• Notify your provider of any changes in your condition or medication
• Use the Services in compliance with these Terms and applicable law

You acknowledge that the accuracy and completeness of the information you provide directly affects the quality of care you receive, and that GOTMD247 and its providers rely on the information you share.

6. Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us promptly of any unauthorized use of your account

GOTMD247 reserves the right to suspend or terminate accounts that violate these Terms, provide false information, or are used in a manner inconsistent with the intended purpose of the Services. [PLACEHOLDER — TO BE REVIEWED AND APPROVED BY GOTMD247 LEGAL COUNSEL: confirm account suspension/termination process and any notice requirements.]

7. Medical Disclaimer

The Services provide access to licensed healthcare providers but do not replace the judgment of a treating provider who examines you in person when such examination is necessary. Content on the GOTMD247 website and app (including the Conditions We Treat and FAQ pages) is provided for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you read on the Services.

8. Prescription Limitations

Providers on the GOTMD247 platform may prescribe certain medications when medically appropriate, based on their independent clinical judgment. Federal and state law prohibits the prescribing of controlled substances through telehealth in most circumstances, including certain narcotics, sedatives, stimulant medications, and benzodiazepines.

Prescribing is never guaranteed. A provider may determine that a prescription is not appropriate, that an in-person visit is required, or that a different course of treatment is necessary. Full details are available on our Prescription Policy page, which is incorporated into these Terms by reference.

9. Payment & Billing

[PLACEHOLDER — TO BE REVIEWED AND APPROVED BY GOTMD247 LEGAL COUNSEL: insert confirmed payment terms, billing cycle (for membership, if applicable), accepted payment methods, refund policy, cancellation policy, and any late payment or failed payment provisions. No pricing is included in this draft per your instructions; this section should describe billing mechanics and policy only, with actual rates maintained on the relevant service/membership pages.]

10. Intellectual Property

All content on the GOTMD247 website and app — including text, graphics, logos, software, and design elements — is the property of GOTMD247 or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Services without our prior written consent, except as necessary for your personal, non-commercial use of the Services as intended.

11. Prohibited Activities

You agree not to:

• Use the Services for any unlawful purpose
• Provide false or misleading information to obtain a diagnosis, prescription, or other service
• Attempt to gain unauthorized access to the Services, other accounts, or GOTMD247 systems
• Interfere with or disrupt the operation of the Services
• Use the Services to harass, threaten, or abuse GOTMD247 staff or providers
• Reverse engineer, decompile, or attempt to extract source code from the Services
• Use automated means (bots, scrapers) to access the Services without authorization

12. Third-Party Links

The Services may contain links to third-party websites, applications, or services (including pharmacy or laboratory partners) that are not owned or controlled by GOTMD247. We are not responsible for the content, privacy practices, or terms of any third-party services. Your use of any third-party service is at your own risk and subject to that party's own terms.

13. Limitation of Liability

To the fullest extent permitted by applicable law, GOTMD247 and its officers, employees, contractors, and affiliated providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Services.

[PLACEHOLDER — TO BE REVIEWED AND APPROVED BY GOTMD247 LEGAL COUNSEL: insert confirmed liability cap language, applicable exclusions, and any state-specific limitations, as enforceability of liability limitations for healthcare services varies significantly by state.]

14. Indemnification

You agree to indemnify, defend, and hold harmless GOTMD247 and its officers, employees, contractors, and affiliated providers from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

[PLACEHOLDER — TO BE REVIEWED AND APPROVED BY GOTMD247 LEGAL COUNSEL: confirm final indemnification scope and language.]

15. Governing Law

[PLACEHOLDER — TO BE REVIEWED AND APPROVED BY GOTMD247 LEGAL COUNSEL: insert the state whose law will govern these Terms, and confirm whether any exceptions apply based on user location given telehealth's multi-state regulatory nature.]

16. Dispute Resolution

[PLACEHOLDER — TO BE REVIEWED AND APPROVED BY GOTMD247 LEGAL COUNSEL: insert confirmed dispute resolution mechanism, e.g., binding arbitration, small claims carve-out, class action waiver, and venue/forum selection. This section carries significant enforceability implications and should be drafted directly by counsel rather than from a template.]

17. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Services after changes take effect constitutes your acceptance of the revised Terms. [PLACEHOLDER — TO BE REVIEWED AND APPROVED BY GOTMD247 LEGAL COUNSEL: confirm notice method for material changes.]

18. Contact Information

If you have questions about these Terms, please contact us:

• Email: [PLACEHOLDER — TO BE REVIEWED AND APPROVED BY GOTMD247 LEGAL COUNSEL]
• Phone: [PLACEHOLDER — TO BE REVIEWED AND APPROVED BY GOTMD247 LEGAL COUNSEL]
• Mailing Address: [PLACEHOLDER — TO BE REVIEWED AND APPROVED BY GOTMD247 LEGAL COUNSEL]