How GOTMD247 Works
Here's everything you need to know before your first visit — how the process works, when virtual care is the right call, and what our providers can and can't prescribe.
From Sign-Up to Feeling Better
No paperwork stacks, no phone trees, no waiting rooms. Just four steps between you and a care plan.
- 01
Sign Up in Minutes
Create your free account and share a quick health history so your provider has the full picture before your visit starts.
- 02
Meet Your Provider
Request a same-day visit or schedule ahead. Connect over secure video or phone, wherever you are.
- 03
Get a Personalized Plan
Walk away with a diagnosis, a treatment plan, and — when medically appropriate — a prescription, lab order, or specialist referral.
- 04
Stay Connected
Message your provider between visits so your care doesn't stop when the appointment ends.
Fast Access
[PLACEHOLDER: confirm real typical connection time before publishing] — no crowded waiting rooms standing between you and care.
Licensed Providers
Every provider on GOTMD247 is licensed and experienced in delivering care virtually.
Straightforward Care
Clear plans and clear next steps, with no runaround.
Not Sure Which Visit You Need?
Here's a quick guide to which GOTMD247 service fits your situation.
Urgent Care
Focus: Same-day help for non-emergency symptoms.
Best For
- Cold, flu, and COVID-like symptoms
- Sore throat, cough, and sinus congestion
- Urinary tract infections (UTIs)
- Pink eye and minor eye irritation
- Rashes, insect bites, and minor burns
- Seasonal allergies and headaches
Primary Care
Focus: Ongoing care from a consistent provider.
Best For
- Managing chronic conditions (diabetes, high blood pressure, etc.)
- Annual wellness and preventive visits
- Lab orders, screenings, and follow-up care
- Prescription refills
- Specialist referrals when needed
- General health questions and check-ins
Mental Health
Focus: Therapy and counseling built around your schedule.
Best For
- Anxiety, depression, and stress
- Sleep issues and insomnia
- Grief, burnout, and major life transitions
- Relationship and family challenges
- Trauma, self-esteem, and emotional wellness
- Ongoing talk therapy
Dermatology
Focus: Photo-based skin visits, typically reviewed within a few days.
Best For
- Acne, eczema, and rosacea
- Rashes, hives, and psoriasis
- Hair loss and dandruff
- Cold sores, warts, and skin infections
- New or changing spots and moles
- Dark spots and uneven skin tone
Weight Loss Program
Focus: Physician-led, medically supervised weight management.
Best For
- BMI of 27+ with a related health condition
- BMI of 30+ seeking medical support for weight loss
- Interest in GLP-1 therapy (subject to clinical eligibility)
- Ongoing coaching, labs, and provider check-ins
- Breaking through a weight-loss plateau
- Long-term weight maintenance
Telehealth Is Not for Life-Threatening Emergencies
If you're experiencing any of the symptoms below, don't wait for a virtual visit — call 911 or go to your nearest emergency room right away.
In an Emergency, Call 911 Immediately
- Chest pain or difficulty breathing
- Signs of stroke (facial drooping, arm weakness, slurred speech)
- Severe bleeding or major trauma
- Loss of consciousness
- Severe allergic reaction
- Thoughts of self-harm or suicide
- High fever in an infant
- Suspected poisoning or overdose
If you or someone you're with is in crisis or having thoughts of self-harm, you can also reach the 988 Suicide & Crisis Lifeline by calling or texting 988, available 24/7.
Our Prescription Policy
GOTMD247 providers can prescribe a broad range of medications when it's medically appropriate. Here's what to expect.
What We Can Prescribe
- Antibiotics for bacterial infections
- Antihistamines for allergies
- Anti-nausea medications
- Antiviral medications
- Non-emergency birth control
- Blood pressure medication refills
- Cholesterol medication refills
- Diabetes medication refills
- Eye drops for pink eye
- Inhalers for respiratory conditions
- Migraine medications
- Skin condition treatments
- Thyroid medication refills
- Urinary tract infection treatments
What We Cannot Prescribe
Federal and state regulations prohibit telehealth providers from prescribing controlled substances, including:
- Narcotics and opioids
- Sedatives and sleep aids (Schedule IV)
- Stimulant medications (e.g., ADHD medications)
- Anti-anxiety medications (benzodiazepines)
- Muscle relaxants
- Medical marijuana
- Controlled weight-loss medications
If your provider determines medication is the right course of treatment, they'll send the prescription electronically to your preferred pharmacy — ready for pickup or delivery, depending on what your pharmacy offers. All prescribing decisions are made at the provider's clinical discretion, based on your medical history, symptoms, and accepted standards of care.
Frequently Asked Questions
[PLACEHOLDER: insert verified typical connection time — do not reuse a competitor's published figure]. Availability may vary by time of day and service type.
Yes — when medically appropriate, your provider can send most non-controlled medications directly to your pharmacy. See the Prescription Policy section above for the complete list.
Yes. GOTMD247 runs on a HIPAA-compliant platform built to keep your health information secure.
Your provider or a care coordinator can help arrange a referral to an in-person specialist when your situation calls for it.
Your provider will tell you immediately if your situation requires in-person or emergency care, and will help direct you to the right next step. If you're ever in doubt, call 911.
No. If you're unsure, start with whichever service seems closest to your situation — your provider will help route you to the right kind of care if something else is a better fit.
Ready to Get Started?
Sign up today and connect with a licensed provider whenever you need one.
Create Your Account