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Help Center

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Help

Account & Membership

How to update your payment method How to cancel your membership from your account settings How to add a family member to a Family Plan How to update your contact information
Help

Technical Troubleshooting

Granting camera and microphone access in your browser What to do if your video call keeps freezing or dropping Fixing login and password issues Switching from video to a phone visit if you're having connection trouble
Help

Billing & Insurance

How to submit a claim to your insurance provider Understanding your bill after a visit Requesting a refund for a canceled or incomplete visit Where to find a billing receipt (superbill) for reimbursement
Step by Step

How to Cancel Your Membership

Canceling doesn't require a phone call.

  1. 1

    Log in to your account.

  2. 2

    Go to Account Settings, then Membership.

  3. 3

    Select Cancel Membership.

Your benefits continue through the end of your current billing period, and you won't be charged again after that.

FAQ

Frequently Asked Questions

Refresh your browser and make sure you've allowed camera and microphone access when prompted. If the issue continues, you can switch to a phone visit.

If you cancel ahead of the required window, a refund is issued automatically. For other billing questions, reach out through our support team.

You can update your pharmacy any time in your account settings, or choose a new one during your next intake.

You can contact our support team through the support link or by phone.

Still Stuck?

Our support team is ready to help.

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Medical Disclaimer

GOTMD247 is a technology platform that provides scheduling, billing, and administrative support for virtual visits. GOTMD247 does not practice medicine. Video consultations are provided by independent, licensed healthcare providers who make all clinical decisions, including diagnosis, treatment, and prescribing. GOTMD247 is intended for non-emergency concerns only and is not designed for medical emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room. Prescriptions are issued only when a licensed provider determines them to be medically appropriate; some medications, including controlled substances, may not be available through virtual care depending on state and federal law. This platform does not replace the judgment of your regular healthcare provider and does not guarantee a specific diagnosis, treatment, or outcome.