Frequently Asked Questions
Answers to the questions patients ask most — organized by topic so you can find what you need fast. Can't find your answer here? Our support team is available 24/7/365.
Get Started TodayAppointments & Scheduling
Create an account, share a quick health history, and choose between a same-day or scheduled visit — whichever fits your situation.
[PLACEHOLDER: confirm real typical connection/wait time before publishing — do not reuse a competitor's published figure]. Availability can vary by time of day and service type.
Yes. You can book a same-day visit when you need one, or schedule ahead for a time that works for you.
Yes. [PLACEHOLDER: confirm rescheduling/cancellation policy and any notice period before publishing.]
Yes. GOTMD247 providers are available 24 hours a day, 365 days a year, including evenings, weekends, and holidays.
The Telehealth Process
You'll connect with a licensed provider by secure video or phone, discuss your symptoms or concerns, and leave with a diagnosis and treatment plan, including a prescription when medically appropriate.
Having your health history, current medications, and a description of your symptoms ready will help your provider give you the most accurate guidance.
[PLACEHOLDER: confirm typical visit length by service type — e.g., urgent care vs. therapy sessions — before publishing.]
Yes. Members can message their care team between visits for follow-up questions, updates, or check-ins.
A video visit lets your provider see you, which can be helpful for visual assessments (like a rash or skin concern). A phone visit covers everything else where a visual exam isn't necessary.
Eligibility & Getting Started
[PLACEHOLDER: confirm eligibility criteria — e.g., "adults 18 and older residing in a state where GOTMD247 operates." Confirm against GOTMD247's actual state licensure footprint before publishing.]
[PLACEHOLDER: confirm state-by-state availability before publishing — do not claim national availability unless verified.]
[PLACEHOLDER: confirm GOTMD247's pediatric care policy and minimum age requirements before publishing.]
No. If you're unsure, book the service that seems closest to your situation — your provider will help direct you to the right next step if something else is a better fit.
Just a valid email address and a few basic details to create your account and share your health history.
Prescriptions & Medications
Yes, when medically appropriate. Your provider can send a prescription electronically to your preferred pharmacy.
Federal and state regulations prohibit telehealth providers from prescribing controlled substances, including narcotics, certain sedatives, stimulant medications, benzodiazepines, muscle relaxants, and medical marijuana.
Prescriptions are sent electronically to the pharmacy of your choice for pickup or delivery, depending on what your pharmacy offers.
Yes, for many ongoing medications (such as blood pressure, cholesterol, diabetes, or thyroid medication), subject to your provider's clinical review.
No. All prescribing decisions are made at your provider's clinical discretion, based on your symptoms, history, and accepted standards of care — not on request alone.
You're welcome to share what's worked for you in the past, but your provider will make the final clinical decision based on what's appropriate for your situation.
Lab Tests & Screenings
Your provider can order labs as part of your care plan; testing itself is typically completed at a local lab or facility, with results reviewed together with your provider.
[PLACEHOLDER: confirm how results are delivered — e.g., in-app, follow-up visit, or secure message — before publishing.]
Your provider can offer guidance and coordinate referrals for recommended screenings based on your age and health history.
This depends on your specific condition and treatment plan — your provider will let you know what's recommended and how often.
Membership
Membership includes ongoing access to licensed providers, unlimited secure messaging, priority scheduling, and coordinated care across your visits. See our Membership page for full details.
[PLACEHOLDER: confirm whether single, non-membership visits are offered alongside membership, or whether membership is required — this materially affects site navigation and CTAs.]
Yes. Membership can be canceled at any time with no long-term contract. [PLACEHOLDER: confirm exact cancellation process and any notice period before publishing.]
No. Membership provides access to care — all clinical decisions, including prescriptions, remain at your provider's discretion.
Privacy & Security
Yes. GOTMD247 runs on a HIPAA-compliant platform built to protect your health information at every step.
Your visit history and messages are accessible only to you and your care team, in line with HIPAA privacy standards.
[PLACEHOLDER: confirm GOTMD247's video/session recording and retention policy before publishing.]
GOTMD247 uses encryption and industry-standard security practices to protect your personal and health information.
Payments & Billing
[PLACEHOLDER: confirm accepted payment methods (e.g., major credit/debit cards, HSA/FSA cards) before publishing.]
[PLACEHOLDER: confirm HSA/FSA eligibility before publishing — this is a common and valuable selling point if accurate, but must be verified.]
[PLACEHOLDER: confirm refund/adjustment policy for visits where a provider determines telehealth isn't appropriate.]
You can update your payment details anytime from your account settings.
Pricing questions? Current rates are listed on the relevant service and membership pages.
Insurance
No. GOTMD247 is designed to work independently of insurance, so there's no pre-authorization or network restriction to navigate.
[PLACEHOLDER: confirm whether GOTMD247 accepts insurance, offers a superbill for reimbursement, or operates on a self-pay-only basis — this was not addressed in the source research and must be confirmed before publishing, as it's a common and high-impact patient question.]
[PLACEHOLDER: confirm whether GOTMD247 provides documentation suitable for insurance reimbursement.]
Technical Support
A device with a camera and microphone (smartphone, tablet, or computer) and a stable internet connection.
[PLACEHOLDER: confirm troubleshooting steps and support escalation path before publishing.]
Yes. The GOTMD247 app lets you book visits, message your care team, and manage prescriptions from your phone.
[PLACEHOLDER: confirm desktop/browser compatibility before publishing.]
Reach out to our support team anytime through the Help Center — support is available 24/7/365.
Follow-Up Care
[PLACEHOLDER: confirm whether GOTMD247 offers continuity with a specific provider or matches patients with available providers each visit — this affects how "care team" language should be used across the site.]
You can book a follow-up the same way you booked your original visit, or message your care team directly if you're already a member.
Reach back out. Your provider can reassess your plan, adjust treatment, or refer you to in-person or specialty care if needed.
Yes. Your provider or a care coordinator can help arrange a referral to an in-person specialist when your situation calls for it.
Emergencies
No. GOTMD247 is not designed for life-threatening emergencies. If you're experiencing chest pain, difficulty breathing, signs of stroke, severe bleeding, loss of consciousness, a severe allergic reaction, or another emergency symptom, call 911 or go to your nearest emergency room immediately.
Call or text 988 to reach the Suicide & Crisis Lifeline, available 24/7. If you're in immediate danger, call 911.
Yes. If your provider determines your symptoms may indicate an emergency, they'll direct you to call 911 or seek in-person emergency care right away.
General Telehealth Guidance
For many common conditions, virtual visits allow providers to accurately evaluate symptoms, provide guidance, and prescribe treatment. Some conditions require in-person examination or testing, and your provider will let you know if that's the case for you.
Life-threatening emergencies, conditions requiring hands-on physical examination or in-person testing, and situations requiring controlled substances typically fall outside what telehealth can safely address. See our Conditions We Treat page for a full breakdown.
Yes. Every provider on GOTMD247 is licensed and credentialed to practice in your state.
The core of the visit — discussing symptoms, receiving a diagnosis, and getting a treatment plan — works the same way. The difference is convenience: no commute, no waiting room, and availability outside standard office hours.
[PLACEHOLDER: confirm whether care is available while traveling within the U.S. or only within your state of residence — telehealth licensure rules vary by state and this needs legal confirmation.]
Still Have Questions?
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Ready to Get the Care You Need?
Sign up today and connect with a licensed provider whenever you need one — day or night, 365 days a year.